We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
FAQs
You can generate a return or exchange in your XAGO account or mail us at returns@xago.in and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once, after that no exchange or return can be done.
Shipping charge in any case is non-refundable.
No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.
If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Yes you can cancel the order within 4 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Yes you can. Please inform us within 24 hours in such cases. You can mail us at shipping@xago.in or call us at 0129-4901049
We are based in Faridabad and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be beared by the company.
All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.
We do not exchange / refund sale items.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at contact@xago.in, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91-1294901049 which remains open MON – SAT (9AM – 6PM). In case of alteration request we will take care of any shipping cost that is incurred.