We have a 7 day free return/exchange policy from the date of
delivery. You should keep the item in original packaging and not use it
if you do not like. Any used products will not be taken back.

You can generate a return or exchange in your XAGO account or  mail us at returns@xago.in  and
our returns team will help you with the procedure to get the items back
to us. Once we receive the package we will email you the full store credit voucher to
purchase any other product from the website. It takes 5-7 business days
to complete the process of refund. Also, the exchange will be done only
once, after that no exchange or return can be done.

Shipping charge in any case is non-refundable.

No. we issue store credit which can be used for any future purchases.
Cash refund is only given if the product received is damaged.

If the item is out of stock when you try to order then the website will
not let you know. In some cases of error there is wrong order place and
you will be informed as soon as possible if the item is out of stock.

Yes you can cancel the order within 4 hours of your order. We
normally ship in stock items the same day. Hence, please inform as soon
as possible. If the item is shipped we will not be able to process the
cancellation request.

Yes you can. Please inform us within 24 hours in such cases. You can mail us at shipping@xago.in or call us at 0129-4901049

We are based in Faridabad and any shipments outside India we do not take
it back. We can consider exchanging if the customer ships it back. Cost
of reverse shipment will not be beared by the company.

All our products are authentic and sourced directly from the vendors. In
case you received a damaged product we will give full refund. There is
no extra warranty associated with the products. If there is any it will
be mentioned on the product page.

We do not exchange / refund sale items.