Frequently Asked Questions

XAGO jewellery is built on a brass or silver base with 22-carat gold plating, not solid gold. We state this plainly on every product page so you always know exactly what you're buying.

Every XAGO piece is finished with 22-carat gold plating followed by a double lacquer coating that guards against tarnish and corrosion. With the care steps below, your pieces will stay looking new for a long time.

Wipe with a soft, lint-free cloth after each wear. Avoid contact with perfume, soap, hairspray, lotion, and cosmetics, and avoid wearing it in swimming pools or while showering. Store each piece separately in a fabric-lined box or pouch to prevent scratching and to keep stone settings from loosening. Put jewellery on last, after makeup and perfume, and take it off first.

Our gold plating sits over a brass or silver base, with a protective lacquer top coat. Most customers wear our pieces without issue, but as with any plated jewellery, those with metal sensitivities may want to do a short patch test on first wear.

Every piece, including customised ones, can be returned or exchanged within 2 days of delivery. After that, all sales are final. Please keep the item unused and in its original packaging.

Log in to your XAGO account, open the order and tap Request return, or write to us at contact@xagoluxe.com or WhatsApp +91 76656 65296. Once your request is approved, we arrange a pickup from your delivery address. When the piece reaches us and passes a quality check, your refund is processed within 5-7 business days. An order can be exchanged only once.

Shipping charges are non-refundable.

Refunds go back to your original payment method, so prepaid orders are credited to the account you paid from. For Cash on Delivery orders, we refund to your bank account or UPI. Refunds are processed within 5-7 business days of the piece reaching us.

If an item is out of stock, the website will not let you place an order for it. In the rare case that an order is placed for an item that is no longer available, we will let you know as soon as possible.

Yes, you can cancel within 4 hours of placing your order. Orders are dispatched within 2 days, so please let us know as soon as possible. Once an item has shipped, we cannot process a cancellation.

Yes. Please let us know within 24 hours by emailing contact@xagoluxe.com or calling or WhatsApping us at +91 76656 65296.

We are based in Faridabad, India, and do not accept returns on shipments outside India. We can consider an exchange if the customer ships the piece back; the cost of the return shipment is not covered by XAGO.

Every XAGO piece is handcrafted by our karigars in Jaipur. If you receive a damaged product, we will give you a full refund. We also offer repairs and alterations, so reach out to contact@xagoluxe.com about any issue with your piece. Any additional warranty will be mentioned on the product page.

We do not exchange or refund sale items.