Refund policy

Returns & Exchanges

2-day window

You can return or exchange any XAGO piece, including customised pieces, within 2 days of delivery. After 2 days, all sales are final. Returns and exchanges are available on orders delivered to Indian addresses. International orders are not eligible for return.

Condition

Pieces must be unworn, undamaged and returned in the original XAGO box with the pouch and care card. Please record an unboxing video when your parcel arrives. We need it to process any claim for damage or a missing item.

How to request

Log in at xagoluxe.com/account with the email address you ordered with. Open Orders, select the order and tap Request return. Choose the piece and the reason, and add a note if you'd like an exchange instead of a refund. If a piece arrived damaged, mention it in your request.

Pickup

Once we approve your request, we arrange a reverse pickup from your delivery address, usually within 2–4 working days.

Refunds

Once the piece reaches us and passes a quality check, we refund to your original payment method within 5–7 working days. For Cash on Delivery orders, we refund to your bank account or UPI, or as XAGOCash if you prefer.

Exchanges

You can exchange for a different piece of equal or higher value. You pay the difference, if any.

Repairs

If your piece needs a repair or alteration, get in touch and we'll guide you through it. For alteration requests, we cover any shipping cost involved.

Need help?

If you have any trouble with a return, exchange, refund or repair, write to us at contact@xagoluxe.com or call or WhatsApp us on +91 76656 65296 (Mon–Sat, 11 AM – 6 PM). A real person from our team will reply.